Privacy Policy
How arcaroam.com collects, uses, stores and protects personal data under Ukrainian law and applicable EU rules for tour booking inquiries.
1. Controller
arcaroam.com, PE, EDRPOU 17057872, Business Center 'Astra', 45 Velyka Vasylkivska Street, Kyiv, 03150, Ukraine. Legal rep: Laura Meyer, Managing Director. contact@arcaroam.com, +380 637 405 2947.
2. Data and Purpose
We collect name, email, phone, travel dates, destination, traveller count and requests to respond to inquiries, perform a contract, comply with law and improve services. Technical data (IP, browser) via cookies.
3. Lawful Basis
Consent must be prior and informed under Law of Ukraine No. 2297-VI 'On Personal Data Protection' dated 01.06.2010. We also comply with Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 03.09.2015 and Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10.06.2023.
4. Cookies
Strictly necessary cookies operate the site. Analytics and marketing cookies require prior consent under Law of Ukraine No. 2297-VI 'On Personal Data Protection' dated 01.06.2010 and Law of Ukraine No. 1089-IX 'On Electronic Communications' dated 16.12.2020. Withdraw anytime via browser.
5. Sharing, Retention, Security
We share data with hosting, analytics and payment providers under processing agreements. Transfers outside Ukraine use appropriate safeguards, including standard contractual clauses. We do not sell data. We keep data as long as necessary or required by law, and protect it with encryption, access controls and training.
6. Your Rights
Under Law of Ukraine No. 2297-VI 'On Personal Data Protection' dated 01.06.2010, you may access, rectify, erase, restrict, object, withdraw consent and request portability. Complain to the Ukrainian Parliament Commissioner for Human Rights or your local authority. Email contact@arcaroam.com.
7. Changes and Disputes
We may update this policy; the latest version is on this page. Questions or complaints: contact@arcaroam.com, +380 637 405 2947. Consumer disputes follow Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10.06.2023. Competent authority: State Service of Ukraine for Food Safety and Consumer Protection.